📘 TrackMan Setup & Procedures

Welcome to the Elevate Performance Golf SOP and Troubleshot Hub — your go-to resource for setting up and using our TrackMan bays, short game area, and practice tools. Whether you’re a staff member ensuring smooth operations or a customer looking to get the most out of your session, this page provides simple step-by-step instructions to help you feel confident and prepared.

Below you’ll find quick-access buttons for our most important procedures — including full setup, customer instructions, and opening/closing checklists.

Trackman 4 Setup (the one on the floor)
Trackman iO Setup (the one hanging up)
Monthly Challenges
PUTTR Setup Guide
Self Guided Session Startup
Closing Procedures

Troubleshooting

Issue:

TrackMan IO stays in sleep mode (slow pulsing green light) and does not “wake up” when TPS attempts to connect.

Step-by-Step Troubleshooting

1. Confirm the IO Is in Sleep Mode

  • Slow pulsing green light = IO is asleep
  • Solid green light = IO is awake and connected

2. Restart TPS

  • Close TrackMan Performance Studio (TPS) completely.
  • Reopen TPS and try clicking TrackMan → Calibrate again.

3. Restart the Computer

  • Shut down the computer fully (not restart).
  • Power it back on.
  • Re-launch TPS and attempt connection again.

4. Manually Wake Up TrackMan IO – THIS SHOULD ONLY BE DONE BY ELEVATE OR APEX STAFF!

(only if steps above fail)

  • Carefully use the step ladder provided.
  • Locate the green power button on the TrackMan IO unit (overhead).
  • Gently press the button once.
  • Wait for the light to turn solid green.
  • Return to TPS → Click TrackMan → Calibrate.

Important Notes

  • Be gentle when touching the overhead IO unit.
  • Only press the green button — do not adjust or move the device.

Issue:

TrackMan 4 loses connection during practice or play and shows a “TrackMan has become disconnected” message.

Step-by-Step Troubleshooting

1. Bring Up the Windows Taskbar

  • Press the Windows key on the keyboard to reveal the taskbar.

2. Open the Wi-Fi Menu

  • On the bottom-right side of the screen, click the Wi-Fi / Globe / Network icon.

3. Reconnect to the TrackMan 4 Network

  • In the list of available networks, select: TM4 2449-4075 (NOT the one that ends in “fast”).
  • Click Connect.
  • Return to TPS — the radar should now reconnect automatically.

Important Notes

  • This issue occurs when the TrackMan 4 temporarily drops Wi-Fi.
  • If reconnecting does not fix the issue, restart TPS.

Follow these steps to connect the provided camera to the TrackMan 4 bay and view video inside TrackMan Performance Studio (TPS).

You can watch us walk through how to do it on Video by clicking here!

1. Before You Start

  • Make sure the TrackMan 4 radar is powered on and fully calibrated before you try to connect the camera.

2. Unlock the Camera Phone

  • Use the blue iPhone provided at the bay.
  • Passcode: 123456

3. Connect to TrackMan Wi-Fi

  1. Open the Settings app on the iPhone.
  2. Tap Wi-Fi.
  3. Make sure you’re connected to the TrackMan Wi-Fi network (the same one the radar uses).
  4. If it’s not connected, tap the correct TrackMan network to join it.

4. Open the TrackMan Camera App

  1. Go back to the home screen.
  2. Open the TrackMan Camera app (it’s on the bottom dock).
  3. The app will usually show “Searching for TrackMan” at the top.

5. Confirm the Camera is Connected

  • If you see the TrackMan unit listed at the top of the app instead of “Searching,” that means it has already found the radar.
  • In that case, simply cancel the search (if prompted) and select/connect to the TrackMan shown at the top.
  • Once the live grid view appears, the camera is connected to the TrackMan 4.

6. Check Camera Settings (Optional but Recommended)

  1. In the TrackMan Camera app, tap the settings/gear icon in the top-right corner.
  2. High Quality:
    • Turn this on if you want clearer video.
    • Note: High quality video can take longer to load in TPS.
  3. Frames Per Second (FPS):
    • Set this to 240 fps for the best slow-motion quality.
    • If it’s on 120 fps, change it to 240.

7. Show the Camera in TrackMan Performance Studio (TPS)

Now that the camera is connected, you need to display it inside TPS.

  1. On the projector screen in the TrackMan 4 bay, go into Shot Analysis (or your usual practice screen).
  2. You’ll see the screen laid out in tiles (for example: Numbers, Dispersion, etc.).
  3. In the top-right corner of each tile, there is an icon with four small squares/dots.
  4. To change what a tile shows:
    • Click the four-squares icon in the tile you want to change.
    • From the list of options, select “Video 1.”
    • Video 1 is the camera you just connected to the TrackMan 4.
  5. If you want to rearrange your layout (for example, one tile with Numbers, one with Dispersion, one with Video):
    • Use the four-squares icon on each tile.
    • Choose Video 1 on whichever tile you want to show the camera feed.

Once you’ve done this, your TrackMan 4 bay will be fully set up with

Issue:

The TrackMan 4 computer has no internet, even though the TrackMan Wi-Fi is fine.

This affects YouTube, updates, course loading, and general connectivity.

Step-by-Step Troubleshooting

1. Check the Ethernet Cable at the PC

  • Locate the Ethernet cable plugged into the back of the TrackMan 4 computer.
  • Unplug it.
  • Plug it back in firmly until it clicks.

2. Check Connection at the Main Network Switch

  • Go to the storage closet where the main switch is installed.
  • Find the cable labeled for the TrackMan 4 PC (or the cable in the same port).
  • Unplug the Ethernet cable from the switch.
  • Plug it back in securely.

3. Test Internet

  • On the TrackMan 4 PC, open a browser and refresh a webpage.
  • If internet is restored, return to TPS.

Important Notes

  • The TrackMan 4 bay uses a hardwired internet connection — not Wi-Fi.
  • This issue typically happens if the cable is loose or the switch hiccups.

How-to videos, and FAQ’s

Welcome to Elevate Performance Golf!

In this video, Ryan walks you through exactly how to access the facility — especially for those with unmanned after-hours access.

Watch it here!

You’ll learn:
✅ How to enter the building through Unit 940 (Apex entrance) using the mobile app
✅ Where to find the light switches, fan controls, and pendant lighting for each hitting bay
✅ The difference between our two bays — TrackMan 4 Bay (ground-based radar) and TrackMan IO Bay (overhead radar)
✅ How to keep the space clean and organized using the bag racks and coat area
✅ Where to find the exit door and how it operates
✅ How to scan the posted QR code to access our online hub with Wi-Fi details, monthly challenges, and all our setup & troubleshooting SOPs

Whether you’re training late, running a session on your own, or just exploring the space, this quick guide will make sure you know exactly how to get in, get set up, and make the most of your time inside Elevate Performance Golf.

💡 Scan the QR code inside for instant access to our full library of setup guides and how-to videos.

Below is a simplified walkthrough of the core tools, features, and steps covered in the full TrackMan video analysis tutorial.

Click here to watch a video going through all of these

🔹 1. Drawing Lines, Circles & Reference Markers

These tools help you evaluate body movement, angles, and positions during your swing.

Left-Side Menu Tools

  • Straight Lines – draw spine angles, swing planes, shoulder tilt, etc.
  • Circles – great for tracking head movement.
  • Angle Tool – place angle measurements (horizontal or angled) to show tilt or reference positions.
  • Paint Can Icon – change line colors.

Removing Lines

  • Undo Arrow – removes lines in reverse order.
  • Trash Can – clears all lines at once.

🔹 2. Using TrackMan AI Tools (Dynamic & Static Lines)

Click the diamond icon at the top to access AI tools.

AI Categories to Focus On

Under “Video AI,” the most useful tools are:

  • Shoulder Line (Static & Dynamic)
  • Hip Line (Static & Dynamic)
  • Head Circle

Static = stays in one place

Dynamic = follows the player during the swing

Important Tip

Make sure the three stars (auto-apply toggle) are orange — this ensures your AI lines automatically appear after each shot.

🔹 3. Navigating Swing Positions

Use the orange scrub bar at the bottom of the screen to move through the swing manually.

You can also click the diamond-shaped markers to jump to:

  • Quarterback
  • Halfway Back
  • Top of Backswing
  • Downswing
  • Impact

🔹 4. Switching to Down-the-Line View

When switching angles, previously applied AI tools will carry over.

To remove them:

  • Click the diamond icon
  • Uncheck the tools you no longer want
  • Click Apply

🔹 5. Creating the “Cone” (Shoulder Plane + Shaft Plane)

The cone helps measure whether your hands and club stay “in the window” during the swing.

To add the cone:

  1. Click the diamond icon
  2. Scroll down to Static Positions
  3. Check:
    • Shoulder Plane
    • Shaft Plane
  4. Click Apply

Note:

Everyone’s cone size/shape is different — this is normal and not “good or bad”.

🔹 6. Additional Drawing Tools (Down the Line)

Just like face-on, you can:

  • Draw lines
  • Draw circles
  • Add angles using the left-hand menu.

🔹 7. Best Practice Tips

  • Always start with clear face-on and down-the-line angles.
  • Use dynamic shoulder/hip lines if evaluating sway or slide.
  • Use static lines and circles if checking posture, pressure shift, or head movement.
  • Keep layouts clean — too many lines makes analysis harder.
  • Undo or trash tools frequently during evaluation.

Technical Setup

Watch a video walkthrough here

SOP: Fixing TV & Projector Display Orientation (PC Level)

Issue:

The TV or projector is not displaying correctly, the screens are not mirrored, or the mouse is moving in the wrong direction.

Step-by-Step Troubleshooting

1. Open Display Settings

  1. Press the Windows button on the keyboard.
  2. Click Settings.
  3. Go to System → Display.

2. Identify Each Screen

  • Click Identify to see numbers appear on all screens:
    • 1/2 = Computer monitor + Projector (should be mirrored)
    • 3 = TV (should be a separate display)

3. Mirror the Projector and Computer Monitor

  1. In Display Settings, click the box labeled 1/2.
  2. Open the Multiple Displays dropdown.
  3. Select Duplicate desktop on 1 and 2.
  4. Click Keep Changes.

4. Ensure Correct Screen Order (Up/Down Alignment)

To make the mouse travel up and down (not side to side):

  1. In the Display layout, drag Screen 3 (TV) so it sits above Screens 1/2.
  2. Screens 1/2 should sit together below Screen 3.
  3. Click Apply to save.

This creates the correct default layout:

TV on top → Monitor + Projector mirrored below.

Final Check

Your default setup should look like this inside Display Settings:

What a video walkthrough here

SOP: Setting Up the Standard Screen Layout in TrackMan 4 (TV + Projector + Computer)

Purpose:

To restore the standard Elevate screen setup inside TrackMan Shot Analysis:

  • TV (top) → Numbers (left) + Video 1 (right)
  • Computer monitor (bottom) → Numbers
  • Projector (bottom) → Mirrored view of the computer screen

1. Understanding the Standard Layout

TV (Screen 1)

  • Left: Numbers
  • Right: Video 1

Computer Monitor & Projector (Screen 2)

  • Mirrored displays
  • Both show TPS Shot Analysis (numbers + ball flight)

2. Change the TV Layout (Screen 1)

  1. Look at the TV screen.
  2. In the top-right corner of each tile, click the four-squares icon.
  3. Choose which view each tile shows:
    • Left tile → Numbers
    • Right tile → Video 1

This sets the standard two-panel layout on the TV.

3. Access Extended Screens Menu

On the TrackMan computer:

  1. In TPS, click Extended Screens (bottom of the screen).
  2. This opens the full display configuration view.

You will see:

  • Screen 1 → TV
  • Screen 2 → Computer & Projector (mirrored together)

4. Configure Screen 2 (Computer + Projector)

Ensure TPS and the projector are enabled

Inside Extended Screens:

  • Click Screen 2
  • Make sure:
    • TPS is checked
    • Projector is checked

These must ALWAYS be enabled for the projector to work correctly.

5. Configure Screen 1 (TV)

On Extended Screens:

  • Click Screen 1 (the TV)
  • Choose the correct layout:
    • Split View → Numbers left, Video right
  • Avoid these settings:
    • Maximized (only one tile shows)
    • Off (TV will be blank)

Choose Split View to restore the standard layout.

6. Adding Impact Location (Floating Screen) — Optional

To add impact location on TrackMan 4:

  1. Go to Extended Screens.
  2. Click Screen 2 (Projector + Computer).
  3. Change the setting to Floating.
  4. A movable floating window will appear.
  5. Resize it as needed and place it anywhere on the projector screen.

This is useful when showing impact location + numbers at the same time.